TLDR Tech / Marketing
Win Report: How reversing the funnel increased orders by 22%
Moving a customer's first moment of personal investment earlier in the purchase journey can increase conversions. A flower and gift retailer moved the card message step to immediately after product selection and orders increased by 22%. Writing a personal message creates commitment and helps customers picture the outcome before payment. Look for opportunities to let customers personalize or create something early in the funnel and test whether it increases purchase completion.
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