TLDR Tech / Design
Why Users Experience Interfaces Differently
A UX designer reflects on a painful realization that even well-tested designs often fail in the real world because designers suffer from the curse of knowledge, ignore users' real-world contexts, design against users' mental models, overlook accessibility realities, and treat usability testing as validation rather than discovery. The solution is to design with humility, involve diverse users early, test in realistic conditions, and focus on how people actually experience products rather than how designers intend them to work.
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