TLDR Tech / Fintech
Why the world still runs on SAP
Despite poor usability, systems like SAP, Salesforce, and ServiceNow persist because they store the canonical data, workflows, permissions, and institutional knowledge that large enterprises rely on. Replacing them is extremely costly and risky, so AI's opportunity is not ripping them out but making them programmable through copilots, automation agents, and thin applications that sit on top. Over time, AI becomes the “system of action,” while legacy platforms remain systems of record underneath.
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