TLDR Tech / Marketing
Why Replying to Google Reviews is One of the Highest-ROI Things You Can Do
88% of consumers are more likely to choose businesses that respond to all reviews and those businesses earning 35% more revenue than average. Consumers also spend up to 49% more at businesses that engage with feedback, and a one-star rating improvement can translate to a 5-9% revenue lift according to Harvard research. With 89% of consumers now expecting responses and 50% put off by templated replies, personalized and timely engagement has shifted from a nice-to-have to a baseline expectation, especially for small businesses.
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