TLDR Tech / AI
Why AI chat still beats AI voice in sales
Everyone building AI sales agents reaches for voice first, but the data keeps showing that around 85% of prospects would rather handle it over chat, which is also far easier to deploy, monitor, and fix when it breaks. The teams seeing real results point AI at the routine top of the funnel, qualifying and triaging, then hand the high-value conversation to a human the moment nuance matters. If you are wiring up an AI sales motion, start where it actually converts, and resist making the machine do the part people still want a person for.
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