TLDR Tech / Founders
The Reverse Information Paradox
AI tools can learn how a company makes decisions from employee corrections, even when its source files stay private. A claims adjuster explains why a case deserves an exception; a sales manager flags an account as risky and says why. Satya Nadella calls this the Reverse Information Paradox. The company pays for the model and also supplies the judgment that improves it. Enterprise contracts now need to cover prompts, corrections, evals, traces, memory, and tuned weights, and the customer should be able to switch models without losing what the system learned. Otherwise, the model gets smarter, and the customer gets more locked in.
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