TLDR Tech / Marketing
The illiterate organization
Organizations produce massive output, but most of it is never truly read or used. More data and dashboards do not drive decisions, lack of interpretation does. Without a clear ‘so what', insights never convert into action. AI summaries make this worse by deviating from source material and stripping meaning. Dashboards encourage skimming, which removes critical thinking and disconnects metrics from strategy. This creates organizational illiteracy, where teams chase conflicting goals and build incoherent products.
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