TLDR Tech / Design
The Customer is Always Right in Matters of Taste: What it Really Means
The phrase "the customer is always right" is widely misquoted – its original form includes a crucial qualifier: "in matters of taste." Attributed to Harry Gordon Selfridge and other early 20th-century retailers, it was meant to counter paternalistic merchants who imposed their preferences over customers' subjective choices. The principle applies to taste-based decisions in retail, food, and creative services, but not to factual disputes, safety, legal compliance, or staff mistreatment – where other standards must hold.
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