The age of vertical models is here

2026-03-27

Fin, a customer service agent by Intercom, beats the best models in the industry, including GPT-5.4 and Opus 4.5. High-performing, fast, and cheap, the model consistently outperforms competitors while operating at a tremendous scale. It resolves almost 2 million customer issues per week. The model has already grown to nearly $100 million in recurring revenue.