TLDR Tech / Founders
Spending other people's time
Asking for someone's time is virtually free for the asker, yet enormously expensive for the person being asked. The trade is asymmetric, with the askee having to rebuild whatever mental state they were in before the interruption, while the asker just gets on with their day. The problem compounds with AI as people are effectively shifting their 'productivity' onto other people's shoulders. Organizations need to make these costs visible and put friction in the right places so that the default path protects attention instead of consuming it.
Read the full story