TLDR Tech / IT
Self-service access provisioning: How to give employees what they need without losing control
BetterCloud outlines how IT teams can reduce repetitive access tickets by letting employees request software directly through Slack, with role-based eligibility, automated approvals, provisioning, and audit trails built into the workflow. It also stresses that self-service needs least-privilege controls, automated deprovisioning, and regular access reviews to avoid creating new SaaS sprawl and security gaps.
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