TLDR Tech / AI
SAP blocks external AI agents. Salesforce and ServiceNow don't
SAP's 2026 API policy prohibits external AI agents from accessing data directly, forcing reliance on its Joule assistant. Conversely, Salesforce and ServiceNow adopt open, headless architectures, allowing direct API access. This strategy risks vendor lock-in, as only 3% of SAP customers currently use Joule in production environments.
Read the full story