TLDR Tech / Data
SafeChat: Building AI-Powered Safety Systems at Scale in a Real-Time Marketplace
DoorDash's SafeChat handles millions of chats, calls, and images per day with a hybrid moderation pipeline. Fast internal classifiers clear obvious safe cases, LLMs score the hardest cases across severity axes, and no-code workflows plus backtesting let teams tune actions before production. The system cut verbal-abuse incidents roughly in half.
Read the full story