TLDR Tech / IT
Q&A: Serval CEO describes building an ‘AI-native' alternative to ServiceNow
Serval argues that AI-native ITSM can make automating a repetitive support task faster than handling the ticket manually, using natural language to generate code-based workflows. The bigger argument is architectural: legacy ITSM vendors can add agents, but still have to contend with years of accumulated workflows, custom tables, and configuration that newer platforms were built without.
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