TLDR Tech / Marketing
How to use exclamation points in emails
Using exclamation points in emails makes the sender seem friendlier and more likable, but it reduces how powerful and analytical the sender appears in serious or task focused messages. Across five experiments with over 2,000 participants, messages with exclamation points were rated 13.5% more positive and 21.3% warmer for meeting requests. The same messages were seen as 9.7% less powerful and 12% less analytical in assignment or data-focused contexts. The effect works for both men and women, though women feel 9.7% more pressure to use them and men feel 17.1% more pressure to avoid them. Exclamation points work best in friendly and relationship-building emails and should be avoided in formal, analytical, or deadline-driven messages.
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