TLDR Tech / Founders
How to compete in "crowded" AI markets
Decagon CEO Jesse Zhang explains that AI markets are crowded because only a few players succeed. He highlights the challenging customer-service AI sales cycle, where Decagon competes with giants like Salesforce and Google, pre-AI Intercom, AI-native solutions like Sierra, and even customers' own MVPs. He notes that shipping speed is a temporary advantage, as AI tools enable rapid replication of features, quickly adding them to competitors' roadmaps.
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