TLDR Tech / Marketing
How one change was worth millions more for a major airline
Changing a default setting can increase conversions when it matches what customers want most. A major low-cost airline changed its flight results from departure time first to lowest price first because its customers usually choose the airline to save money. The test increased bookings by 1.1%, which could add millions in annual revenue on a site with millions of travelers. Review every default in your website or app because small interface choices can influence customer decisions.
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