TLDR Tech / IT
How MassMutual and Mass General Brigham Turned AI Pilot Sprawl Into Production
MassMutual and Mass General Brigham centralized AI governance, enforced clear success metrics for every use case, actively shut down low-value pilots, and built abstraction layers to avoid vendor lock-in. This resulted in AI programs being moved from scattered experimentation to a managed portfolio of production use cases tied to real business outcomes.
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