TLDR Tech / Marketing
How Consumers Really Feel About Shopping in ChatGPT and Google
Despite 81% awareness of in-platform shopping features, only 27% of respondents in a survey of digitally fluent shoppers have ever bought through Google, ChatGPT, or social media without visiting a brand website. 80% prefer brand websites, driven primarily by concerns about scams and algorithm-driven product recommendations rather than by unfamiliarity with the technology. The sharpest resistance comes from the most tech-savvy users, who are the most suspicious of how recommendation systems are monetized. The strongest conversion lever is simply getting shoppers to try one purchase, after which attitudes shift dramatically across all platforms.
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