TLDR Tech / IT
Govern AI agents like workers. Just don't pretend they're human
As AI agents gain the ability to update records, issue refunds, communicate with customers, and operate across enterprise systems, organizations need clearer rules around what each agent can access and do. The argument: borrow useful concepts from workforce management—onboarding, scoped authority, supervision, and offboarding—but keep accountability with the humans granting that access.
Read the full story