TLDR Tech / Design
Google has the best AI money can buy. Its products still feel broken
Google's AI-powered search is eroding trust not because Gemini is inherently incapable, but because probabilistic answers have been inserted into an interface that users expect to deliver deterministic, verifiable results without clearly communicating uncertainty. The deeper problem may be organizational: weak feedback loops between product teams and real users can produce fragmented features optimized for internal goals rather than actual workflows. For teams integrating AI, the key is to distinguish surfaces where occasional mistakes are acceptable from those where accuracy is fundamental, while preserving direct user feedback and making uncertainty visible.
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