TLDR Tech / Data
From firefighting to building: How AI agents restored our team's core productivity
Grab's Analytics Data Warehouse team deployed a multi-agent AI system to autonomously resolve up to 40% of repetitive user queries, reclaiming hundreds of engineering hours monthly across their 1,000+ users and 15,000+ tables. Specialized agents—handling tasks from code enhancement to data lineage investigation—replace manual triage, while layered safeguards and a human-in-the-loop process ensure security, data quality, and user trust.
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