TLDR Tech / Design
Five Ways the World Cup Ticketing Process is a Complete Design Fail
FIFA's World Cup ticketing system has drawn investigations from four US states over complaints of false advertising and inflated prices. The platform frustrates fans with long queues, glitches, blind seat selection, and dynamic pricing that prioritizes revenue over user experience. Disabled fans and groups face additional hurdles, including pricier accessible seating and no guarantee of sitting together.
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