TLDR Tech / Marketing
Empathy and delight mean nothing when the software is disrespectful
Empathy and delight haven't improved software because respect is missing. Products remove user control and push work onto users through rigid flows and forms. This starts with designers who overestimate their role and scales through systems that prioritize efficiency over agency. LLMs extend this by defaulting to doing tasks for users, generating low-value output that increases review burden and rewards volume over judgment. The result is bloated features and worse experiences. Respectful software gives users control, keeps useful friction, and communicates clearly.
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