TLDR Tech / Marketing
Email personalization has an overuse problem
Hyper-personalized email campaigns are creating subscriber fatigue as recipients grow numb to tactics like cart reminders and name-filled subject lines that thousands of brands use simultaneously. The argument is not to abandon personalization but to deploy it more selectively, reserving it for moments where it genuinely adds value, such as early access for loyal customers or contextually relevant offers. Not every campaign needs personalization. Product launches, for example, often work better as broad sends. The key distinction is between making subscribers feel understood versus reminding them how much data a brand holds on them.
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