TLDR Tech / Design
Design's Legibility Gap
The perceived lack of legitimacy in design often arises from its "legibility gap," where organizations primarily value predictable and measurable tasks. Unlike fields such as engineering or marketing, UX/Design's inherently synthetic and indeterminate processes—including research, iteration, and conceptual modeling—often remain unrecognized by businesses. Therefore, the core challenge for design leadership is not merely communicating design's value to the business, but broadening the definition of what organizations consider legitimate and valuable work.
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