TLDR Tech / IT
Caylent buys Pronetx to push AI-first CX on AWS
AWS partner Caylent acquired Amazon Connect specialist Pronetx to expand its AI-first services into customer experience, with a focus on designing, operating, and evolving CX systems on AWS. This is another sign that partners are trying to own the full stack: infra, managed ops, and customer-facing AI workflows, rather than selling point solutions.
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