TLDR Tech / IT
AI was meant to simplify IT service management – new research shows it's creating bigger workloads for teams
SolarWinds found that 84% of respondents say AI has met or exceeded ROI expectations in ITSM, yet 52% say their overall workload has increased. Teams are saving time on ticket triage and issue detection but spending more effort maintaining integrations, validating outputs, and managing the operational overhead of AI itself.
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