TLDR Tech / Marketing
AI, tools and transformation
AI will not eliminate software so much as change how companies decide what gets automated, standardized, or left improvised. Most employees do not naturally identify the workflows that should become software, and important processes often span multiple teams and systems, so successful automation still requires people who can spot problems, design solutions, and get the organization to adopt them. AI will expand existing software and make tools like spreadsheets, email, and chatbots more capable, while also creating new vertical applications that move work between improvised and institutionalized systems. The bigger opportunity for businesses is to look beyond faster versions of existing workflows and identify new products, services, and operating models that AI makes possible for the first time.
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