TLDR Tech / IT
AI deployments aren't failing because of the models - they're failing because of the architecture
Salesforce SVP Shibani Ahuja lays out 8 design principles for agentic AI that actually works in production. The blunt thesis: plastering an agent on top of inadequate legacy architecture doesn't work. Governance, modularity, and identity management for agents are non-negotiable from day one.
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