TLDR Tech / IT
AI agents get better at IT ops, but only with humans in the loop
A study of nearly 150,000 agent actions across 40 companies found AI now performs about one-third of IT workflow actions, primarily routine and reversible tasks, while humans retain control over higher-risk decisions. Agent performance improved through repeated human feedback, but identity, onboarding, and offboarding tasks failed most often because of outdated data, missing accounts, and unreliable integrations.
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