TLDR Tech / IT
AI Agents and CX Platforms Dominate Enterprise Connect 2026 Discussions
Day one of Enterprise Connect 2026 highlighted a major shift in the contact-center market: vendors are moving from AI assistants to autonomous agents that can handle customer interactions end-to-end. At the same time, security and governance concerns, especially deepfake voice fraud and agent oversight, are emerging as critical challenges for enterprises deploying AI in real customer workflows.
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