TLDR Tech / Design
Accessibility Isn't a Checklist. It's a Design Decision You're Avoiding
A UX designer recounts watching a blind user struggle through an 11-minute flight booking process that should have taken 90 seconds, revealing how years of seemingly reasonable decisions had quietly excluded users with disabilities. The experience showed that accessibility isn't primarily a technical challenge or a compliance checklist—it requires making it a core product priority, testing with real assistive technology users, and treating accessibility as part of the definition of "done" rather than something to address later.
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